DISCLAIMERS

LEGAL DISCLAIMER

A. General Disclaimer: Aidin Health provides a platform, tools, resources, and expertise ("Service") designed to assist healthcare providers ("Client") in managing aspects of their revenue cycle, including documentation structuring related to claim submissions. The Client acknowledges and agrees that the Service is a tool to aid its processes and does not replace the professional judgment, verification, or responsibilities of the Client and its qualified personnel.

B. No Guarantee of Specific Outcomes: Aidin Health makes no representations, warranties, or guarantees regarding specific financial or operational outcomes resulting from the use of the Service. Client acknowledges that factors such as payer policies and behavior, specific claim details, patient eligibility, coding accuracy, and the manner in which the Client utilizes the Service significantly impact results. Aidin Health expressly disclaims any guarantee of: 1. Prevention of any or all claim denials. 2. Achievement of specific payment speeds or timelines. 3. Attainment of specific revenue levels or increases. 4. Acceptance of all claims submitted using documentation structured with the aid of the Service.

C. Service Does Not Constitute Professional Advice: The Service, including any documentation, resource guides, support interactions, or information provided ("Materials"), does not constitute legal, financial, tax, coding, billing, or other professional advice. Client is solely responsible for obtaining advice from qualified professionals (including legal counsel, certified coders, billing specialists, and financial advisors) regarding its specific circumstances, compliance obligations, and billing practices. Client shall not rely on the Service or Materials as a substitute for such professional advice.

D. Client Responsibilities: Client acknowledges and agrees that it is solely responsible for: 1. The accuracy, completeness, and timeliness of all data, information, and documentation entered into, processed by, or submitted through the Service. 2. The final review, verification, and submission of all claims to payers. 3. Ensuring that its use of the Service, and its overall billing and documentation practices, comply with all applicable federal, state, and local laws, regulations, payer rules, and contractual obligations, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA). 4. The proper configuration, integration, and use of the Service, including any Application Programming Interfaces (APIs), within its own technical environment. 5. Implementing and maintaining appropriate administrative, physical, and technical safeguards for any data it handles, including Protected Health Information (PHI). 6. Making all final decisions regarding patient care, billing, coding, and claim submission.

E. Data Handling and HIPAA: The handling of any data, including PHI, provided by Client or processed through the Service is governed by the terms of this Agreement and, where applicable, a separate executed Business Associate Agreement (BAA) between Aidin Health and Client, which outlines the respective obligations of each party under HIPAA. Client is responsible for ensuring it has all necessary consents and authorizations for providing data to Aidin Health for the purposes of receiving the Service.

F. Platform Availability and Technology: The Service is provided on an "as is" and "as available" basis. Aidin Health does not warrant that the Service will be uninterrupted, error-free, or completely secure. Aidin Health is not responsible for any delays, failures, or damages resulting from Client's own hardware, software, network infrastructure, internet connectivity, or improper use or integration of the Service or its APIs. Maintenance and updates may temporarily affect availability.

G. Informational Content: All Materials provided by Aidin Health, including technical documentation, manuals, help guides, and coding elements referenced within the resource platform, are for informational purposes only. While Aidin Health endeavors to keep Materials accurate and up-to-date, it makes no warranty regarding their completeness, accuracy, or applicability to Client's specific situation. Materials are subject to change without notice.

H. Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AIDIN HEALTH, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, 1 OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, 2 OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (i) CLIENT'S ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY 3 (INCLUDING PAYERS) RELATED TO THE SERVICE; (iii) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF CLIENT'S TRANSMISSIONS OR DATA; OR (iv) ANY OTHER MATTER RELATING TO THE SERVICE. IN NO EVENT SHALL AIDIN HEALTH'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE GREATER OF [INSERT AGREED CAP, E.G., THE TOTAL AMOUNT PAID BY CLIENT TO AIDIN HEALTH FOR THE SERVICE IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM] OR ONE HUNDRED U.S. DOLLARS ($100). THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE), OR 4 OTHERWISE, AND WHETHER OR NOT 5 AIDIN HEALTH HAS BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. 6

PRIVACY POLICY

1. Introduction

Aidin Health ("Aidin Health," "we," "us," or "our") is committed to protecting the privacy and security of the data entrusted to us. This Data Security and Privacy Policy ("Policy") describes how we collect, use, share, and protect information, including Personal Information and potentially Protected Health Information (PHI), in connection with:

Our publicly accessible website (https://www.aidin.health) ("Website").
Our platform, tools, and related services ("Service") provided to our healthcare provider clients ("Clients").

This Policy outlines our commitment to responsible data stewardship and compliance with applicable privacy laws and regulations, including HIPAA where applicable.

Key Definitions:

Personal Information: Information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.
Client Data: Data provided by our Clients or processed on their behalf through the Service, which may include Personal Information and/or PHI.
Protected Health Information (PHI): Individually identifiable health information transmitted or maintained in any form or medium by a Covered Entity or its Business Associate, as defined under HIPAA.
Covered Entity: Healthcare providers, health plans, and healthcare clearinghouses subject to HIPAA.
Business Associate: A person or entity that performs certain functions or activities that involve the use or disclosure of PHI on behalf of, or provides services to, a Covered Entity (as defined under HIPAA). Aidin Health may act as a Business Associate for its Clients.

2. Information We Collect

(a) Information Collected via the Website: * Information You Provide: Contact details (name, email, phone number, company name) when you fill out forms, request demos, or contact us. * Information Collected Automatically: Usage data (IP address, browser type, operating system, pages visited, referring URLs, time/date stamps) via cookies and similar technologies (see Section 7).

(b) Information Collected via the Service (Client Data): * Client Account Information: Contact details, usernames, roles, permissions, and billing information for authorized users of the Service. * Data Processed Through the Service: Information processed by Clients using our Service to facilitate revenue cycle management, claim denial prevention, and related functions. This may include PHI. The specific categories of Client Data processed are determined by our Clients and governed by the agreements between Aidin Health and the Client, including any applicable Business Associate Agreement (BAA). Aidin Health processes this data solely on behalf of and under the instruction of our Clients.

3. How We Use Information

We use the information we collect for purposes including:

Providing and Improving the Service: Operating, maintaining, customizing, and enhancing our Website and Service.
Client Support: Responding to inquiries, troubleshooting issues, and providing technical assistance.
Communication: Sending service-related updates, administrative messages, security alerts, and marketing communications (with opt-out options).
Billing and Account Management: Processing payments and managing Client accounts.
Analytics and Development: Understanding usage trends, monitoring performance, and developing new features (using aggregated or de-identified data where feasible and permitted).
Security and Compliance: Preventing fraud, enforcing our terms, protecting our rights and the rights of others, and complying with legal obligations.
As Instructed by Clients: Processing Client Data strictly according to the Client's instructions, our contractual agreements (including the BAA, if applicable), and applicable law.

4. How We Share Information

Aidin Health does not sell Personal Information. We may share information under the following circumstances:

Service Providers/Sub-processors: With third-party vendors and service providers who perform services on our behalf (e.g., cloud hosting, data analytics, payment processing, customer support tools). These providers are contractually obligated to protect the data and use it only for the purposes for which it was disclosed. Where these providers handle PHI on our behalf, we ensure they sign appropriate BAAs.
As Directed by Clients: Sharing Client Data as instructed or permitted by the respective Client, consistent with our agreements and applicable law.
Legal Requirements: If required by law, regulation, subpoena, legal process, or governmental request, or to protect the rights, property, or safety of Aidin Health, our Clients, or others.
Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, subject to standard confidentiality protections.
With Consent: For other purposes disclosed at the time of collection or with explicit consent.
PHI Disclosure: Any disclosure of PHI contained within Client Data will be strictly governed by the terms of the applicable BAA and HIPAA regulations.

5. Data Security

Aidin Health implements and maintains reasonable and appropriate administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of the information we process. These measures include, but are not limited to:

Administrative Safeguards: Security awareness training for personnel, documented policies and procedures, access controls based on role and need-to-know, and risk assessments.
Physical Safeguards: Secure data center facilities (typically via our hosting providers) with environmental controls and physical access restrictions.
Technical Safeguards: Use of encryption (for data in transit and at rest where appropriate), firewalls, intrusion detection/prevention systems, access logging and monitoring, and vulnerability management.

Where Aidin Health acts as a Business Associate, we implement safeguards that meet the requirements of the HIPAA Security Rule.

While we strive to protect the data entrusted to us, no security system is impenetrable. We cannot guarantee the absolute security of your information. Clients are responsible for maintaining the security of their own login credentials and systems used to access the Service.

6. Data Retention

We retain Personal Information collected via the Website for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

Client Data processed through the Service is retained according to the terms of our agreement with the Client and any applicable BAA. Upon termination of the agreement, Client Data will be returned or destroyed as stipulated in the agreement and applicable law.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies (e.g., web beacons, pixels) to collect usage data, enhance user experience, analyze trends, and administer the site. You can control the use of cookies at the individual browser level. Please see our Cookie Notice for more details.

8. Your Privacy Rights

Depending on your jurisdiction and relationship with us, you may have certain rights regarding your Personal Information, such as:

Access: Requesting access to the Personal Information we hold about you.
Correction: Requesting correction of inaccurate Personal Information.
Deletion: Requesting deletion of your Personal Information, subject to legal and contractual restrictions.
Opt-Out: Opting out of certain communications (e.g., marketing emails).

To exercise these rights regarding information collected via our Website, please contact us using the details below.

Important Note Regarding Client Data (including PHI): If your request relates to Client Data that we process on behalf of one of our healthcare provider Clients (including PHI), Aidin Health acts as a service provider/Business Associate. In such cases, requests for access, correction, or deletion should typically be directed to the healthcare provider Client (the Covered Entity), who is the controller of that data. We will assist our Clients in responding to such requests as required by our agreements and applicable law.

9. Children's Privacy

Our Website and Service are not directed to children under the age of 13 (or a higher age threshold where applicable law requires). We do not knowingly collect Personal Information from children. If we become aware that we have inadvertently collected Personal Information from a child, we will take steps to delete it.

10. International Data Transfers

If you access our Website or Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central database are located. Data protection laws in the U.S. may differ from those in your country. We take steps to ensure that international transfers comply with applicable legal requirements.

11. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised Policy on our Website and update the "Effective Date." We encourage you to review this Policy periodically. Continued use of the Website or Service after changes constitutes acceptance of the revised Policy. For material changes affecting the handling of Client Data, we will notify Clients as required by our agreements.